Lonza Group strongly encourages each of its website users to take the time and become familiar with this Policy as, by using this website, you consent to the collection and use of information as set forth herein.
2. Personal Information
"Personal Information" means information that can directly or indirectly lead to the identification of a living person, such as an individual's name, address, e-mail, telephone number, license number, medical identification number, photograph, or other identifying characteristic. The identification can occur by reference to one or more factors specific to the individual's physical, physiological, mental, economic, cultural or social identity. Personal Information does not include information that has been encoded, anonymized or otherwise stripped of its identifiers, or information that is publicly available, unless combined with other non-public Personal Information.
3. Collecting and Processing Personal Information
When a user creates a Lonza Group account or when you order products or access services, the user will be required to provide certain Personal Information (including, without limitation, your full name, email address, account name, account password or other payment information). Lonza Group may take this information and integrate it with other information submitted by the user, other information in the possession of Lonza Group or other information from third parties in order to provide the richest user experience while using the Services. While Lonza Group takes appropriate measures to provide accuracy in the handling of Personal Information, Lonza Group relies entirely on its users to maintain correct Personal Information and to update this information as appropriate.
In addition, when a user accesses Lonza Group's website, the servers automatically record information provided by the user's browser. Generally, this information is automatically provided by a user whenever a user accesses any website. This information, recorded in a server log, may include a user's particular information (including, without limitation, IP address, browser software, language, date/time of access and other information and/or cookies that will uniquely identify a user's computer and the Internet browser the user is using). In an effort to protect its users from unauthorized account activity, such as fraud or "phishing" as well as in order to improve Lonza’s services and the user’s experience, Lonza Group may also collect information about how a user uses the Services. Additionally, whenever you send an email to Lonza Group, Lonza Group will retain that email so that Lonza Group can investigate and respond to your concerns.
4. Use of Personal Information
Personal Information collected through this website is utilized by Lonza Group only as set forth in this Policy and in order to fulfill your requests for products and services, to contact you, to conduct research, and to provide Services to users, including, without limitation, delivering enhanced Services and demonstrating functionality of the Services. Lonza Group may also use Personal Information submitted to send you information on products and promotions.
Lonza Group may, from time to time, share with third parties information that contains non-Personal Information.
Lonza Group takes all reasonable measures to protect your Personal Information. To ensure the security and confidentiality of Personal Information that Lonza Group collects online, we use data networks protected by industry standard firewall and passwords. In the course of handling your Personal Data, Lonza Group takes measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.
For the purpose of sending e-mailings to you provided that you have subscribed to Lonza Group's news updates on the website, Lonza Group may give your name and email address to agencies appointed by Lonza Group. These agencies are not authorized to store and/or use your Personal Information for any other purposes than for the sending of e-mailings. Lonza Group provides each user with not only access to a user's Personal Information but also the means to update and/or delete this information. In the event that Lonza Group is unable to or cannot provide a user with the ability to update and/or delete a user's Personal Information, Lonza Group will notify a user via email.
5. Personal Information and Children
Without a parent's or guardian's consent, no Personal Information should be submitted to our website by children. Lonza Group will not knowingly collect or use Personal Information from children.
6. Right to Obtain and Correct Personal Information
8. U.S.-EU and U.S.-Swiss Safe Harbor Framework Participation
Lonza Group adheres to the US-EU Safe Harbor Framework and U.S.-Swiss Safe Harbor Framework with respect to certain personally identifiable information that it receives from users in the European Union, European Economic Area and Switzerland. Lonza Group has certified that it adheres to the US-EU and U.S.-Swiss Safe Harbor principles of notice, choice, integrity, transfer, access and correction, security, and enforcement. Learn more about the Lonza Safe Harbour Statement.
9. Google Analytics – Statement
10. Modifications to the Policy
Upon receipt of an inquiry or complaint, Lonza Group will contact the user regarding the inquiry or complaint and take appropriate measures to address the user's concerns.
Last update: July 30, 2014